Empowering Independence, Enabling Growth

Our services are tailored to meet your support goals by offering support that assists you to build skills, confidence and independence across every aspect of your life including:

  • Employment Support: Gain guidance and assistance to find and maintain meaningful employment opportunities that suit your skills and aspirations.

  • Personal Activities: Access dedicated support for everyday personal tasks that promote confidence and independence.

  • Travel and Transport: We help you travel confidently with reliable support to reach appointments, work, or community events with ease.

  • Accommodation Supports: From assisting with alternate housing options to maintaining your independence and living space, we ensure your home is safe and comfortable.

  • Development of Life Skills: Learn and master essential skills to navigate daily life, from budgeting to personal care.

  • Household Tasks: Receive support for chores like cleaning, cooking and maintenance to help you live independently.

  • Community Participation: Build meaningful connections and engage with your community through tailored support for recreational, social and cultural activities.

Experience the FIShR Difference

With over 35 years of lived and professional experience, we know the challenges that come with unreliable and ever-changing support. We also understand the frustration when traditional providers undervalue the critical work of support staff, failing to invest in their training and development.

We believe that support can and should be better. That’s why we’re reimagining how NDIS support is delivered, placing you at the center of a collaborative, reliable and results-driven model. We know the real impact of the NDIS happens in your home and community, not in the offices of providers. That’s why we’re committed to building intentional, enduring relationships that strengthen outcomes and help participants thrive.

Why FIShR Stands Out

  • Empowering Independence: With pending NDIS reforms, independent and private support staff will require additional safeguards. At FIShR, we ensure our team operates under our registration banner, providing the governance, structure, systems and compliance needed for ongoing success.

  • Investing in Excellence: We are committed to training and coaching our team members, ensuring they are equipped with the skills and knowledge to deliver high-quality, reliable support.

  • Clear Pathways: Through our business-to-business model, we offer two primary pathways: independent support workers and coordinators of support. This allows participants to maintain control over their supports and a pathway for professional growth for our team.

Your Benefits with FIShR

  • Flat Fee Structure: A transparent flat fee of 4.95% of the relevant NDIS rate, ensuring value for money without hidden costs.

  • Tailored Support: You define the work your supports deliver, focusing on meaningful activities that align with your goals—not time-filling tasks.

  • Collaboration at the Core: We work closely with participants and families to design intentional supports, valuing the contributions of direct support workers to build loyalty and sustainable relationships.

  • Transparency and Control: Say goodbye to poor communication! With you in control of your team, you set expectations for open and clear communication every step of the way.

  • Relationships not Numbers: We prioritise meaningful, sustainable relationships by recognising our team’s contributions, keeping margins low and fostering work-life balance, allowing our focus to remain on delivering personalised, high-quality support.

Supporting Participants, Empowering Workers

FIShR is more than a provider—we’re a partner in your and our teams success. Our model empowers participants to take charge of their NDIS journey, while our governance and comprehensive systems ensure quality, accountability and compliance. By focusing on what truly matters—your goals and needs—we deliver meaningful change and reliable support.

Ready for real change? Let’s reimagine support together.

Independent Support Workers

We believe in putting participants and their families at the heart of their support journey. By engaging directly with independent support workers, you gain greater control, flexibility and personalisation—ensuring your supports align perfectly with your unique needs and preferences.

Why Choose Independent Support Workers?

  • Personalised Care: You have the freedom to select support workers who are best suited to your needs and preferences, creating a truly tailored experience.

  • Flexibility to Adapt: As your circumstances change, your supports can be adjusted to fit your evolving needs, ensuring the best outcomes over time. Flexible hours mean that your support can seamlessly align with your family routines and lifestyle.

  • Stronger Relationships: Building one-on-one relationships with support workers fosters trust, understanding, and continuity, helping you feel supported and valued.

  • Motivation for Excellence: Independent support workers are deeply invested in providing high-quality, consistent care. Their commitment to building trusted partnerships can help reduce stress on family caregivers and create lasting peace of mind.

Benefits Beyond Care

  • Skill Development: Directly engaging with support workers can help you or your loved one develop important life skills like budgeting, planning and decision-making.

  • Maximising NDIS Funds: Participants and families often have the opportunity to negotiate better rates directly with support workers, ensuring that you make the most of your NDIS funding.

  • Greater Control: Take charge of your daily routines and activities with confidence, knowing that your care is tailored specifically to your needs.

  • Resource Allocation: Managing your funds directly allows you to allocate resources where they’re needed most, ensuring every dollar supports your goals.

A Partnership That Works for You

Independent support workers offer a unique opportunity to work collaboratively in designing and delivering care that matters most to you. Their flexibility, motivation and dedication ensure that you receive the highest standard of care, personalised to your preferences, while promoting independence and control over your NDIS journey.

Experience the freedom of choice, the confidence in care, and the empowerment to live life your way with FIShR.

Coordinated Supports

Navigating the complexities of the NDIS can feel overwhelming where support extends to teams of people. That’s why our Coordinators of Support are here to simplify the process, providing personalised guidance and hands-on support that empowers participants and their families to live life on their terms.

What Makes Our Coordinated Supports Different?

  • Personalised Match: Participants and their families choose the coordinator and support workers best suited to their unique needs and preferences. This ensures that your team aligns perfectly with your goals and circumstances.

  • Flexible and Adaptable: As your circumstances evolve, our coordinators can adjust your supports to ensure the best fit. Flexible hours and tailored planning mean that your supports work in harmony with your daily routines and family life.

  • Relationship-Focused Support: Unlike traditional models, our Coordinators of Support focus on building relationships, not managing numbers. Their dedication to providing high-quality, personalised care reduces the stress and burden on family caregivers while ensuring consistent, trusted support.

A Clear Contact Point for Success

Participants and their families who chose a Coordinated Support Model have a direct point of contact through their Coordinator of Support, making it easier to manage their team and navigate the NDIS with confidence. Coordinators also routinely provide direct support, ensuring hands-on guidance and care, including our CEO and founder who leads by example.

  • Simplified Communication: A single contact point means you’re always informed and involved, without the confusion of navigating multiple channels. Senior FIShR staff are also on-hand to problem solve when needed.

  • NDIS Expertise: Our coordinators are experienced in the complexities of the NDIS, helping you plan, manage and optimise your supports with ease.

Fairness and Value for All

  • Negotiated Rates: Participants and families work directly with their coordinator to negotiate rates, ensuring the best use of NDIS funding.

  • Above-Award Pay for Direct Supports: Our coordinators recognise and value the critical role of support workers, often offering above-award rates that reflect their contributions.

  • Transparency in Funding: Full visibility of funds means you can allocate resources where they are needed most, creating a more effective and efficient support system.

Let us help you achieve your goals while building a brighter, more inclusive future. Together, we’ll make it happen.